If you have been unable to solve a problem that is not a result of theft or fraud involving your Federal student loan: Please contact the FSA Ombudsman’s Office at 1-877-557-2575 (TDD - 1-800-848-0983) or https://studentaid.ed.gov/repay-loans/disputes/prepare/contact-ombudsman. The FSA Ombudsman’s Office is a neutral, informal, and confidential resource to help resolve disputes about your Federal student loans.