MATRIX

Demand for high customer satisfaction or client satisfaction with the services or products of the organization especially when costs are related!

Any company that lacks a skill or resource enters into an agreement with a company or person (consultant or a contract employee) with that skill or resource

Changes in technology and changes in customer needs-Maximus utility- use of resources efficiently to adapt to environmental changes

Pressures form the external environment for a dual focus

High uncertainty within multiple sectors of the external environment

(multiple elements in the external environment are changing fast, creating high uncertainty about future states of the environment, High uncertainty creates a strong need for more information)

Constraints on human and physical resources

(The matrix organization encourages SHARING thos resources and allows flexibility in meeting competing request

(High Trust -Brand Integrity- from others in that network is required, Quality, Business Continuity)

Widely scattered organization s to form a network focused on a specific goal

product design, process design, suctomer service

Decentralization

changing opportunities

contraints in the environment

reduction in processing time

responsiveness on a case manager/client relationship

Diversify to stay competitive

Global attention to product categories
Marketing strategies involving

Product innovation
Trends that affect the organization such as technological needs and customer changes in lifestyle

Virtual links, interdependence, virtual links with suppliers